FlipIt - English

Flip IT Management Portal

Wed, 13 Apr 2011 09:40:37 +0200

To provide complete asset management, the Flip IT Management Portal is divided into two web portals: Infrastructure Administration Portal End Customer Self-Service Portal Infrastructure Administartion Portal The Infrastructure Administration Portal is an advanced tool that gives service providers fully automated hosted infrastructure provisioning which allows: Customer management and profile settings Automatic network infrastructure provisioning Automatic virtual desktop infrastructure provisioning Automatic virtual server provisioning Automatic service provisioning Integrated application store Device inventory management Support for process flows Integrated billing system Request management End Customers Service Portal The End Customer Self-Service Portal enables end users to manage resources for individual company and user profiles. The portal allows: Information management by company administrator Administrative provisioning of users and workplaces Software and application provisioning Provisioning additional hardware and user services

Help Desk

Tue, 12 Apr 2011 12:47:59 +0200

The Help Desk Portal is an easy-to-use web based interface for first-level help desk support. It enables the help desk support team to access certain parts of the Flip IT solution without having access to the complete infrastructure. Knowledge base articles are included for faster problem resolution. The knowledge base includes extensive content and is continually being expanded and updated.

Infrastructure monitoring

Fri, 08 Apr 2011 14:15:35 +0200

Infrastructure monitoring is a core service to ensure high quality and stable DaaS. This solution provides an overall view of infrastructure health and predicts possible system, hardware or component failures, as well as helping to identify future growth requirements.

Performance of whole Flip IT solution can be monitored 24/7 by SP.

Internet Service Providers

Thu, 31 Mar 2011 16:10:42 +0200

What is Flip IT Management Portal? A central part of the Flip IT solution, the Flip IT Management Portal provides automatic virtual desktop (VD) and user provisioning via an easy-to-use web interface. It also offers control of the user desktop experience, a help desk and monitoring tool, and a one-click Application store. To provide complete asset management, the Flip IT Management Portal is divided into two web portals: Infrastructure Administration Portal End Customer Self-Service Portal Infrastructure Administration Portal The Infrastructure Administration Portal is an advanced tool that gives service providers fully automated hosted infrastructure provisioning, controlled via a simple and intuitive web interface. This highly efficient tool for SPs reduces the time and resources needed to manage your customers’ IT infrastructure. End Customers Service portal The End Customer Self-Service Portal is web-intuitive, enabling end users to manage resources for individual company and user profiles. Each customer designates an administrator with sufficient permissions to perform administrative actions. Infrastructure monitoring Infrastructure monitoring is a core service to ensure high quality and stable DaaS. This solution provides an overall view of infrastructure health and predicts possible system, hardware or component failures, as well as helping to identify future growth requirements. Performance of whole Flip IT solution can be monitored 24/7 by SP. Help Desk Portal The Help Desk Portal is an easy-to-use web-based interface for first-level help desk support. It enables the help desk support team to access certain parts of the Flip IT solution without having access to the complete infrastructure. Knowledge base articles are included for faster problem resolution. The knowledge base includes extensive content and is continually being expanded and updated. Key features Intuitive user interface and search functions Detailed information about resource usage per virtual desktop Control the desktop virtual machine (reboot, reset) Control processes inside the desktop virtual machine (kill runaway processes, etc.) Searchable knowledge base APIs integrate with a variety of ticketing systems

Engeneer expertise

Thu, 17 Feb 2011 13:35:54 +0100

All engineers have a broad knowledge and experience in a variety of IT technologies although each engineer specializes in one or two technology areas in order for NIL to be able to provide high quality solutions to their customers. The technology areas where NIL as a group excels include: enterprise technologies (LAN, WAN, IP telephony, wireless, security) fixed and mobile service provider technologies (optical networking, MPLS services, QoS, IP telephony, IP TV, multicast, subscriber management) data center for enterprises and service providers (servers, virtualization, storage, OS, LAN, SAN, load balancing, firewalling, intrusion prevention), The acquired knowledge and expertise is reflected by NIL's proven solutions from all of the above technology areas.

About NIL

Wed, 09 Feb 2011 11:01:35 +0100

In terms of technology and infrastructure, the Flip IT service has top-level support, as it runs on the basis of NIL’s architecture of the HyperCenter data center.

NIL HyperCenter is a proven data center design that provides optimized functionality to support scalability, high availability, security, and ease of management. It is designed for medium-sized and large enterprises as well as service providers.

7 reasons

Thu, 02 Dec 2010 12:19:26 +0100

Why service providers should offer cloud solutions 1. Traditional service providers offer (voice, broadband, mail, web): • (is becoming) commodity • loss of value, declining core business ARPU 2. Introduction of software-as-a-service creates: • new revenue stream (especially from small and medium companies that do not have their own IT) 3. Customer lock-in and ARPU increase with fully enabled workplace (broadband, voice, applications, desktop) – future proof SP offer 4. Application providers are motivated to sell in SPs app store: • new market • payment assurance • no software piracy 5. SPs can provide end-to-end SLA including: • broadband • voice • application store • network computer (desktop-as-a-service) 6. Customer gets “office in a box” solution - from one trusted service provider for affordable monthly fee without capital investments: • enterprise level service • one invoice • single point of contact • security 7. Once the customer gets the concept and a level of comfort of “IT as a service”, he will never return to the traditional IT model.

Partners

Thu, 02 Dec 2010 12:19:26 +0100

What do you get?

Thu, 02 Dec 2010 12:19:26 +0100

All inclusive IT Computer, keybord and monitor for every workstation. IP phone and all-in-one printer, scanner and copier. Internet connection and network infrastructure. Virtual desktops, server space, e-mail accounts and the website. Essential software: MS Windows, Office. Business specific programs: Minimax, iCenter, Birokrat, CRM aplikacije, MS SQL, ERP ... Licenses, upgrades and protection against viruses and Trojans. Data security and backup. User support and helpdesk.

13 Benefits of Flip IT

Thu, 02 Dec 2010 12:19:26 +0100

no capital cost lower operating costs a single service and support provider reduced telephone costs, free calls between companies which are Flip IT service users no need for an internal IT department or staff service support and counseling greater flexibility and adaptability mobility and accessibility of data guaranteed system security and reliability safety of data and operation less time used for IT routines ability to focus on the core business increased energy consumption efficiency

Mobility - Let the world be your office!

Mon, 15 Nov 2010 14:47:06 +0100

Don’t let distance from your office interfere with your efficiency. Take advantage of the benefits of cloud computing with a hybrid cloud. All you need is Internet connectivity. Access to your documents or work environment is enabled from anywhere, using safe IPsec tunnel RSA technology. After you log off, nothing remains on the hardware you use, and all your data is safely stored in your data center.

Regular maintenance and upgrades of programs, OS and hardware

Mon, 15 Nov 2010 14:47:06 +0100

Forget about researching, purchasing, upgrading and maintenance of hardware and software. All you have to do is sign the contract, and everything you need will be provided for you. Let us take care of your IT process.

New employees? Piece of cake!

Mon, 15 Nov 2010 14:44:54 +0100

Now you can add or remove desktops for employees with a simple click in a management tool. Adding workplaces no longer means enormous IT setup costs; instead, it’s done remotely within one working day following your request via web login or phone call. Flip IT is another name for flexibility.

Corporations

Mon, 15 Nov 2010 14:44:54 +0100

Large companies often can afford the purchase and introduction of extensive and complex IT systems and data centers for all their segments, which normally means huge expenses and creates the need for a large number of qualified technical staff. Implementation of solutions into the corporate culture, provision of proper communication channels between employees and costs of premium technical support are additional risks. Distance between multiple locations, along with distribution of and dependence on corporate IT centers, are also often problematic. Use of the Flip IT virtual office enables companies to replace all capital costs for a certain part of their IT systems with the payment of operating costs only, in the form of fixed and transparent amounts that are determined in advance. Thus, these companies decrease potential risks and, avoid investing in hardware and software, security and rent of facilities, as these services can be obtained from a single specialized provider. The comprehensive Flip IT service also includes the integration of different communications tools, which can be used anywhere and everywhere. In this way, the flexibility and responsiveness of the company increases, since this manner of operation allows for faster decision-making. For large enterprises, the virtualization of data centers is highly desirable. Virtualization still demands certain financial investments in proper infrastructure and some technical staff for maintenance of the solution; however, with the transfer of data to virtualized centers companies still save on costs, energy consumption and space.

Corporations

Mon, 15 Nov 2010 14:44:54 +0100

The Flip IT service is also useful for large companies and multinational corporations, since it simplifies corporate processes and the transfer of certain non-strategic IT segments to an external provider. Large companies often can afford the purchase and introduction of extensive and complex IT systems and data centers for all their segments, which normally means huge expenses and creates the need for a large number of qualified technical staff. Implementation of solutions into the corporate culture, provision of proper communication channels between employees and costs of premium technical support are additional risks. Distance between multiple locations, along with distribution of and dependence on corporate IT centers, are also often problematic. Use of the Flip IT virtual office enables companies to replace all capital costs for a certain part of their IT systems with the payment of operating costs only, in the form of fixed and transparent amounts that are determined in advance. Thus, these companies decrease potential risks and, avoid investing in hardware and software, security and rent of facilities, as these services can be obtained from a single specialized provider. The comprehensive Flip IT service also includes the integration of different communications tools, which can be used anywhere and everywhere. In this way, the flexibility and responsiveness of the company increases, since this manner of operation allows for faster decision-making. For large enterprises, the virtualization of data centers is highly desirable. Virtualization still demands certain financial investments in proper infrastructure and some technical staff for maintenance of the solution; however, with the transfer of data to virtualized centers companies still save on costs, energy consumption and space.

Full-blown IT solution from one provider