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A central part of the Flip IT solution, the Flip IT Management Portal provides automatic virtual desktop (VD) and user provisioning via an easy-to-use web interface. It also offers control of the user desktop experience, a help desk and monitoring tool, and a one-click Application store.
To provide complete asset management, the Flip IT Management Portal is divided into two web portals:
Infrastructure Administartion Portal
The Infrastructure Administration Portal is an advanced tool that gives service providers fully automated hosted infrastructure provisioning which allows:
End Customers Service Portal
The End Customer Self-Service Portal enables end users to manage resources for individual company and user profiles.
The portal allows:
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The Help Desk Portal is an easy-to-use web based interface for first-level help desk support. It enables the help desk support team to access certain parts of the Flip IT solution without having access to the complete infrastructure. Knowledge base articles are included for faster problem resolution. The knowledge base includes extensive content and is continually being expanded and updated.
Key features
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Infrastructure monitoring is a core service to ensure high quality and stable DaaS. This solution provides an overall view of infrastructure health and predicts possible system, hardware or component failures, as well as helping to identify future growth requirements.
Performance of whole Flip IT solution can be monitored 24/7 by SP.
Key features
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NIL's design and implementation projects makes use of the specialized engineers to design custom solutions based on identified customer requirements. They test and prove the functionality of designed solutions in lab environments and finally deploy and verify them in customers' production environments.
All engineers have a broad knowledge and experience in a variety of IT technologies although each engineer specializes in one or two technology areas in order for NIL to be able to provide high quality solutions to their customers. The technology areas where NIL as a group excels include:
The acquired knowledge and expertise is reflected by NIL's proven solutions from all of the above technology areas.
Why service providers
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Traditional service providers offer (voice, broadband, mail, web): |
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Introduction of software-as-a-service creates: |
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Customer lock-in and ARPU increase with fully enabled workplace (broadband, voice, applications, desktop) – future proof SP offer |
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Application providers are motivated to sell in SPs app store: |
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SPs can provide end-to-end SLA including: |
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Customer gets “office in a box” solution - from one trusted service provider for affordable monthly fee without capital investments: |
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Once the customer gets the concept and a level of comfort of “IT as a service”, he will never return to the traditional IT model. |
